Money Back Guarantee Policy

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First of all, we would like to thank you so much for your attention in our service. 

Beside of offering the best services regarding to Vietnam visa processing, Visa Fast track service, Extension and Renewing visa, we also guarantee to offer a full refund in the following cases. 

  • Our service did not meet your need and expectations.
  • The services were not served as your request.
  • The customer visa application was denied by Vietnam Immigration Department
  • The customer canceled a visa application or requirement.

Refund processing time:

  • The refund will be credited to your credit/debit card in 7 days or less depend on bank.
  • The refund will be back in 1 – 2 days if you paid via

We will send Confirmation of Refund E-Mail to the customer as making the refund.

In case you have not still received the refund please do not hesitate to contact us immediately at:

Warm Regards,